Refund policy
Last updated: August 29, 2026
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A verified workplace organization can run a 30-day Team evaluation before subscribing. The evaluation supports up to 50 diagnoses a day. No card is required, and the evaluation does not become a paid subscription automatically.
Request the no-card evaluation on pricingInitial subscription refunds
You may request a refund of the base subscription fee within 7 calendar days after your initial subscription begins if you encounter a technical issue that Denpex cannot resolve. The 7-day window applies only to the initial subscription, not to later renewals or voluntary plan changes.
This policy does not limit any refund or cancellation right required by applicable law or a written order form.
Metered usage
Consumed metered overage for GPU-hours already monitored is non-refundable. The underlying monitoring service has already been delivered. An eligible refund therefore covers the refundable base subscription fee only.
Annual subscriptions
You may cancel an annual subscription with 30 days' notice. Any cancellation refund is pro-rated for the unused portion of the base subscription only. Consumed metered overage is excluded.
How to request a refund
Use the contact form and include the email address on your Denpex account, the Stripe invoice ID, and a description of the unresolved technical issue. Never send a card number or bank account details.
Submit a refund requestThis page summarizes the refund terms in section 6 of the Terms of Service. A signed order form controls if it contains different refund terms.