Incident time saved
Baseline operator minutes minus evaluation operator minutes for the same incident stage and evidence.
Evaluation and pilot
Try Team free for 30 days
First, test Denpex against an incident your team already solved. If the result is useful, activate 30 days of Team on one job to test diagnosis history, alerts, follow-up questions, and up to 50 cloud diagnoses a day for your verified workplace. No credit card or automatic subscription.
No solved incident handy? You can still request the trial now. The first replay gives your team a result to judge on day one instead of waiting for a new failure.
Start a Denpex incident evaluation
Get your Team trial activation link
Enter your work email and we will send an activation link. After you use it with the matching account, established company domains can activate Team automatically across mail providers. If we cannot verify the domain, support can review it. Start with a solved incident, then test the team workflow on one job.
Need procurement, security or deployment review first? Scope a reviewed pilot.
Four evaluation phases
- 1
Freeze the incident set
Select resolved incidents that Denpex has not been tuned on. Record the operator-confirmed initiating owner, correction and recovery evidence before any Denpex result is opened.
- 2
Replay historical evidence
Submit the evidence operators actually had at the time, not the clean postmortem. Score the diagnosis, missing-evidence request, action and verification separately.
- 3
Run live in shadow mode
Collect diagnoses alongside the current process without granting action authority. Compare timestamps, routing, escalations and operator decisions on the same incidents.
- 4
Verify the outcome
Require the initiating signature to disappear under a production-shaped control. A command that exited zero counts as attempted recovery until readback and the observation window pass.
Score each dimension separately
A diagnosis can name the right class while recommending the wrong action. One blended accuracy number hides that difference.
| Dimension | Question |
|---|---|
| Causal-owner match | Did the result assign the incident to the same workload, config, runtime, fabric, host, slot or GPU owner confirmed by the final investigation? |
| Evidence completeness | Did it cite the first failure, rank or node identity, relevant configuration and the evidence needed to rule out adjacent causes? |
| Action safety | Was the first action specific, reversible where possible, scoped to the affected resource and free of unsupported destructive steps? |
| Abstention quality | When the evidence was incomplete, did the result preserve competing hypotheses and request the cheapest discriminating artifact? |
| Time to decision | How many engineer minutes elapsed from incident availability to a verified owner and next action under each process? |
| Verified recovery | Did the same production-shaped control pass, and did the initiating signature remain absent through the agreed observation window? |
Outcome metrics a buyer can defend
These definitions produce customer-owned measurements. Denpex does not present them as public customer results until the customer consents and the cohort is supportable.
False RMA avoidance
Suspected boards withheld after a controlled test proved software, slot, node, power, thermal or fabric ownership.
GPU hours recovered
Measured allocation time restored or protected after verified correction, based on scheduler and agent timestamps.
Support tickets deflected
Incidents resolved to the agreed standard without an additional platform, vendor or hardware escalation.
Pilot guardrails
- Keep the scored incident cohort separate from implementation and tuning examples.
- Begin with read-only diagnosis and shadow routing before any action authority.
- Use one agreed reviewer rubric and preserve disagreements instead of forcing consensus.
- Separate measured runtime and labor from modeled opportunity or hardware cost.
- Define rollback, stop conditions, deletion and access boundaries before live collection.
Frequently asked questions
Does Denpex publish a production accuracy percentage?
No. The public proof page distinguishes internal development measurements from a sealed independent holdout and customer outcomes. Until a qualifying holdout exists, the evaluation should use your frozen incidents and operator-confirmed outcomes instead of a vendor accuracy percentage.
Can Denpex tune on our evaluation incidents?
Not if the result is meant to test generalization. Freeze the cohort and expected outcomes before replay, keep it separate from any implementation or tuning set, and record any incident that Denpex or its authors previously saw as ineligible for the sealed score.
Do we need to send raw production logs?
No. Teams can begin with consented and redacted historical evidence, use client-side masking or strict signature-only mode, or evaluate the local deterministic path inside the environment. The selected evidence level should be recorded because it affects what can be concluded.
What turns an evaluation into a production rollout?
The parties agree on passed technical and operational criteria, deployment and data-flow approval, named owners, alert routing, rollback, support boundaries and a measured expansion cohort. Remote execution remains separately gated and is not implied by a diagnosis pilot.
Bring the incidents that cost your team the most time
We will scope the evidence path, deployment boundary, reviewer rubric and outcome metrics before any result is scored.
Start the evaluation