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For perplexity infrastructure and model engineering teams

Perplexity ROSE: kernel initialization or serving-worker failure?

Link the custom-kernel exception to its build, device and request timeline. Keep an API symptom separate from the backend operation that failed.

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Replay a resolved Perplexity workflow incident

Upload your log file. Review the selected evidence and masking, then run diagnosis. Keep the original log for any follow-up questions.

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Up to 50 diagnoses a day for 30 days. Verify your work email to activate an eligible company evaluation, then replay a resolved incident and compare the evidence and next steps with your team's confirmed cause.

Use your company email (e.g. alex@yourcompany.com). Eligible company domains can activate a free 30-day Team evaluation (up to 50 diagnoses/day) after email and domain checks, regardless of mail host. Uncertain domains can request review from support@denpex.com. Free local diagnoses remain available without an account.

What a useful evaluation should establish

Compare one incident your team has already resolved with the first failure, quoted evidence and remaining questions. Begin with this question: Does the compiled kernel match the actual device? Only assign a process, device or recovery state when the submitted evidence establishes it.

Does the compiled kernel match the actual device?

Evidence to compare: GPU architecture, compiled artifact identity and kernel-launch exception.

A specialized kernel has a build and device context. Do not reduce an unsupported launch to generic memory advice without allocation evidence.

Which worker exception preceded the API failure?

Evidence to compare: Matched request and worker timestamps with retained backend errors.

An external response alone cannot identify a kernel or device. Preserve the actual correlation and state when the backend mapping is unavailable.

Is the proposed next check specific to ROSE?

Evidence to compare: Relevant kernel revision, communication phase and a healthy comparison.

Avoid assuming vLLM configuration flags control this custom engine. A useful handoff names the supported operation and evidence its owner should inspect.

Use Denpex alongside your existing telemetry tools to investigate submitted incident evidence. With monitoring configured on a supported plan, detected failures can trigger alerts and an automatic diagnosis from the captured evidence.

Inside Denpex

See the evidence, not just the claim

Follow the causal chain, inspect the quoted evidence and prepare the next handoff. These actual product captures use founder-account examples and the VS Code extension, with the source identified under each image. Open a capture to inspect it at full size.

Follow the failure through the cascade

Denpex founder-account example: a causal graph connects an Xid 48 ECC event to a rank exit and downstream collective failures, with quoted evidence for each stage.
Live founder-account capture from the bundled NCCL/ECC example. Follow the hardware event, rank exit and downstream symptoms with a supporting log quote at each stage.Inspect original image

Prepare the hardware escalation

Denpex hardware handoff summary asks the operator to capture diagnostic evidence and verify RMA eligibility with the vendor.
Actual hardware handoff summary from the same founder-account example. Capture diagnostic evidence before an approved reset, then confirm RMA eligibility with the vendor.Inspect original image

Ask for the evidence that is missing

Denpex historical example says a collective timeout does not establish the initiating rank, cause or failure domain and requests distinguishing evidence before a remedy.
Founder-account example restored from history. The original timeout remains unattributed, and the UI keeps the missing-evidence assessment visible.Inspect original image

Keep the investigation in the editor

Denpex VS Code extension displaying a bundled OOM-before-NCCL example, matched log evidence, verification guidance and an investigation handoff.
Actual VS Code extension capture of the bundled OOM-before-NCCL example. Review matched log evidence, verification guidance and the investigation handoff without leaving the editor.Inspect original image