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For george mason hopper infrastructure and platform teams

George Mason Hopper: GPU QoS, allocation or interactive session?

Connect the first useful exception with the relevant runtime evidence. Did the request match the Hopper GPU queue and QoS?

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Replay a resolved George Mason Hopper workflow incident

Upload your log file. Review the selected evidence and masking, then run diagnosis. Keep the original log for any follow-up questions.

Before uploading, review cloud data handling and local options.

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Upload your log file. Large files are processed in your browser. Only selected evidence is submitted when you run diagnosis.

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Up to 50 diagnoses a day for 30 days. Verify your work email to activate an eligible company evaluation, then replay a resolved incident and compare the evidence and next steps with your team's confirmed cause.

Use your company email (e.g. alex@yourcompany.com). Eligible company domains can activate a free 30-day Team evaluation (up to 50 diagnoses/day) after email and domain checks, regardless of mail host. Uncertain domains can request review from support@denpex.com. Free local diagnoses remain available without an account.

What a useful evaluation should establish

Compare one incident your team already resolved with the first failure, cited evidence and remaining questions. Did the request match the Hopper GPU queue and QoS? Only assign a rank, device or safe recovery state when the submitted evidence establishes it.

Did the request match the Hopper GPU queue and QoS?

Evidence to compare: Submitted partition, QoS, device type and scheduler rejection reason.

A mismatched request can fail before launching model code. Preserve the selected queue and device rather than inferring hardware generation from the cluster name.

Was the job pending or had application execution begun?

Evidence to compare: Scheduler reason, allocation start time and the first application output.

A queued request has not necessarily run model code. Separate resource eligibility and scheduling from a process that starts successfully and later crashes.

Did host memory or device memory run out?

Evidence to compare: Container or scheduler host-memory limit, process kill evidence and first allocation exception.

Host memory and device memory are different resources. A host-memory kill needs different evidence from a GPU allocator failure; identify the failed operation before changing a limit.

Use Denpex alongside your existing telemetry tools to investigate submitted incident evidence. With monitoring configured on a supported plan, detected failures can trigger alerts and an automatic diagnosis from the captured evidence.

Inside Denpex

See the evidence, not just the claim

Follow the causal chain, inspect the quoted evidence and prepare the next handoff. These actual product captures use founder-account examples and the VS Code extension, with the source identified under each image. Open a capture to inspect it at full size.

Follow the failure through the cascade

Denpex founder-account example: a causal graph connects an Xid 48 ECC event to a rank exit and downstream collective failures, with quoted evidence for each stage.
Live founder-account capture from the bundled NCCL/ECC example. Follow the hardware event, rank exit and downstream symptoms with a supporting log quote at each stage.Inspect original image

Prepare the hardware escalation

Denpex hardware handoff summary asks the operator to capture diagnostic evidence and verify RMA eligibility with the vendor.
Actual hardware handoff summary from the same founder-account example. Capture diagnostic evidence before an approved reset, then confirm RMA eligibility with the vendor.Inspect original image

Ask for the evidence that is missing

Denpex historical example says a collective timeout does not establish the initiating rank, cause or failure domain and requests distinguishing evidence before a remedy.
Founder-account example restored from history. The original timeout remains unattributed, and the UI keeps the missing-evidence assessment visible.Inspect original image

Keep the investigation in the editor

Denpex VS Code extension displaying a bundled OOM-before-NCCL example, matched log evidence, verification guidance and an investigation handoff.
Actual VS Code extension capture of the bundled OOM-before-NCCL example. Review matched log evidence, verification guidance and the investigation handoff without leaving the editor.Inspect original image