What does this failure look like in production?

In production this failure typically appears during the first tens-to-hundreds of training steps: loss curves become non-monotonic, validation metrics plateau above the baseline, and downstream checkpoints either diverge or fail to improve. Engineers frequently misread it as data drift when the underlying mechanism is when using `torch.nn.crossentropyloss(ignore_index=-100, reduction='mean')`, if every target in the batch happens to equal `-100`, pytorch calculates the sum of the valid losses (which is 0) and divides by the number of valid targets (which is also 0). this results in 0/0, which is nan.. Validating against the symptom list in this entry is the fastest way to confirm the diagnosis.

Is this a hardware or a software issue?

Loss failures can look like either layer depending on the symptom. The discriminator is the resolution of the symptom to the recommended fix: if applying the steps under "How to fix it" eliminates the symptom, this is a software/configuration class issue regardless of the hardware it surfaced on. Repeat the fix on a fresh node to confirm.

How long does the fix typically take?

Most resolutions from this entry take 10 to 30 minutes of engineer time once the diagnosis is confirmed. Long fixes come from skipping the diagnosis step and chasing apparent symptoms (validation drift, memory growth, slow throughput) instead of the actual root cause listed above. Apply the fix in a small experiment first, then roll it forward.

Does this affect inference or only training?

Primarily this is a loss failure observed during training, but the same misconfiguration can leak into downstream evaluation and serving. Treat the prevention checklist as a guardrail: any pipeline that touches a trained checkpoint should re-validate the failure mode before promoting the model.

What's the cheapest way to confirm this is the problem?

Cheapest signal: reproduce the symptom on a 1-GPU toy run with the same configuration. If the toy run exhibits the same behavior, the cause is the configuration rather than the cluster. If only the multi-GPU run is affected, the failure is a distributed interaction, so PyTorch is the most likely layer to inspect.

Can the Denpex platform detect this automatically?

Yes. Denpex correlates the symptoms in this entry against your training logs in real time and surfaces the failure taxonomy, root cause, and exact remediation command on the console. Three full diagnoses are included free during signup, and the encyclopedia entry you are reading is generated from the same signal library that powers the platform.

What related failures should I check next?

Closely related failures cluster around #Empty Batch Division. After applying this fix, validate against the related entries below to confirm no overlapping cause is masking as this one. Engineers routinely discover that the dominant failure mode is actually a second, sibling failure compounded on top.

Will this recur after the fix?

Applied once with the prevention checklist, this failure does not recur under normal operation. The recurring variant most engineers encounter is the re-emergence of the same symptom on a different model or stack after Empty Batch Division is upgraded. Pin compatible versions and rerun the prevention smoke test on every dependency change.

Is there a fingerprint I can monitor?

Yes. Training occasionally outputs a single `nan` loss on specific batches, often highly padded batches or fully masked out labels. is the highest-signal fingerprint. Wire a metric or alert on that signal (or its absence after the fix) so you can detect the recurrence automatically. The Denpex platform encodes this exact fingerprint and surfaces it directly in the dashboard.

What is the official documentation that covers this?

Reference documentation is listed in the References section at the bottom of this entry. The most authoritative URLs are the upstream framework docs and the issue trackers cited; the Denpex entry synthesizes both into the executive, engineer, and on-call perspectives so each audience can act without reading every linked source.

Does this entry include working code?

Yes. The "Code Examples" section contains copy-paste-ready snippets that target the most common stacks (PyTorch, Hugging Face Trainer, DeepSpeed, Megatron-LM, vLLM/Transformers). Each snippet is annotated with why it works so you can adapt the pattern to your own framework without losing fidelity.

CrossEntropyLoss NaN on Pure Ignore-Index Batch

Q: How does this scale from 1 GPU to 1000 GPUs?

At single-GPU scale the symptom usually looks like slow convergence or a single anomalous loss value. At 64+ GPU scale, distributed interactions amplify when using `torch.nn.crossentropyloss(ignore_index=-100, reduction='mean')`, if every target in the batch happens to equal `-100`, pytorch calculates the sum of the valid losses (which is 0) and divides by the number of valid targets (which is also 0). this results in 0/0, which is nan. through collectives, and the failure can manifest as a full job abort. Always reproduce the fix at the smallest cluster configuration that still exhibits the symptom before promoting to production scale.

When using `torch.nn.CrossEntropyLoss(ignore_index=-100, reduction='mean')`, if every target in the batch happens to equal `-100`, PyTorch calculates the sum of the valid losses (which is 0) and divides by the number of valid targets (which is also 0). This results in 0/0, which is NaN.

Quick answer

When using `torch.

Symptom: RuntimeError: unscale_() expected input to not be nan
Root cause: When using `torch.nn.CrossEntropyLoss(ignore_index=-100, reduction='mean')`, if every target in the batch happens to equal `-100`, PyTorch calculates the sum of the valid losses (which is 0) and divides by the number of valid targets (which is also 0).
Recommended fix: Skip the batch or handle the reduction manually valid_mask = (targets != -100) if not valid_mask.any(): return torch.tensor(0.0, requires_grad=True) else: return criterion(outputs, targets) Bypasses the loss calculation when there are no valid targets to evaluate, preventing the division by zero.
How Denpex helps: Denpex investigates CrossEntropyLoss NaN on Pure Ignore-Index Batch using the evidence you provide or your connected workload collects. Earlier rank, host or application evidence is needed to distinguish an initiating failure from a downstream report.

Loss#Empty Batch Division

What this failure is

CrossEntropyLoss NaN on Pure Ignore-Index Batch is a Loss failure seen during ML training runs. When using `torch.nn.CrossEntropyLoss(ignore_index=-100, reduction='mean')`, if every target in the batch happens to equal `-100`, PyTorch calculates the sum of the valid losses (which is 0) and divides by the number of valid targets (which is also 0). This results in 0/0, which is NaN. Common tags: Empty Batch Division.

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Why it happens (the mechanism)

Since it only happens on specific batches based on data distribution, it looks like a corrupted data sample rather than a PyTorch edge case.

What you'll observe

Loss equals exactly nan
RuntimeError: unscale_() expected input to not be nan

Common symptoms and what they mean

Symptom	Why it happens
Training occasionally outputs a single `nan` loss on specific batches, often highly padded batches or fully masked out labels.	When using `torch.nn.CrossEntropyLoss(ignore_index=-100, reduction='mean')`, if every target in the batch happens to equal `-100`, PyTorch calculates the sum of the valid losses (which is 0) and divides by the number of valid targets (which is also 0). This results in 0/0, which is NaN.
Subsequent training continues, but if gradients are unscaled and stepped, weights become corrupted.	When using `torch.nn.CrossEntropyLoss(ignore_index=-100, reduction='mean')`, if every target in the batch happens to equal `-100`, PyTorch calculates the sum of the valid losses (which is 0) and divides by the number of valid targets (which is also 0). This results in 0/0, which is NaN.

Which systems are affected

PyTorch

How to confirm this is the problem

Use this checklist to test the hypothesis against a small reproduction. No single line proves the root cause, so preserve the preceding events and compare one variable at a time.

✓Check the unique values of `target` tensors when loss is NaN.
✓Add a condition: `if (targets != -100).sum() == 0: print("Empty batch detected")`

Root cause

When using `torch.nn.CrossEntropyLoss(ignore_index=-100, reduction='mean')`, if every target in the batch happens to equal `-100`, PyTorch calculates the sum of the valid losses (which is 0) and divides by the number of valid targets (which is also 0). This results in 0/0, which is NaN.

The fix and how to prevent it

Searchable error signature

search key

RuntimeError: unscale_() expected input to not be nan

Use this text as a lookup key in logs and upstream issue trackers. It is not presented as a captured customer log. Confirm the cause from your own preceding events, versions, configuration and the cited references.

The fix and the prevention pattern

The root cause is on this page and stays free. A free account adds the exact remediation steps, saved history, and the fix on every entry in the encyclopedia.

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Diagnose this failure in VS Code

Select the traceback or open the failed terminal, then run Denpex locally to see the initiating rank, collateral failures, exact fix, and verification command without uploading the log.

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References

↗PyTorch Issue #61309: CrossEntropyLoss returns nan when all labels are ignore_index

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